Network Support

Whether your business relies on a single personal computer or a fully commissioned network, Oxygen IT can provide you with the expert support and attention that your company deserves.

When your I.T. system is down the productivity of your company is reduced leaving you at a disadvantage. Oxygen IT’s help ensure that your I.T. system is continuously running so your company is operating at maximum efficiency.

What do I get?

Our PC support service covers current Microsoft Windows XP and vista operating systems and office applications along with Windows server operating systems, Microsoft exchange, and active directory problems for servers.

For our engineers to connect to your PC or server remotely, you will need an active broadband Internet connection.

Despite the capability of modern computer systems and peripherals, problems often arise because networking or set-up issues prevent equipment working properly. Our experts can usually put this right in a few minutes.

Whatever the problem is, when it strikes it starts costing you money. Our PC or Server support service is a convenient and highly cost-effective solution. Why not give it a try?

Remote Support

Let our IT experts take 'remote control' of your PC or Server to fix problems 6 days week – 9am to 5.30pm. Alternate time outside these hours can be pre-arranged to fit your schedule. Feel free to discuss this with our team.

By fitting a small piece of software into your system staff at Oxygen IT are able to share your screen with you. This means from our computers in our office we can see exactly what is on your monitor and control your computer. This amazing piece of software means we have control of your screen and can fix your problem immediately. All you have do to is concentrate on other work while we solve your problem.

How much does it cost?

Our pay-as-you go service costs just £15 (ex VAT) for 30 minutes' assistance, enough to resolve most problems. You can call our experts between office hours to arrange a convenient time that fits your schedule.
Call us on 020 7 078 7538 to book your remote support.

What if I need on-site help?

When all else fails Oxygen IT will make sure that a qualified engineer is at your premises as promptly as you need them. We understand that when things go wrong your productivity is reduced and we will respond to your demands urgently and efficiently.

IT problems may occur because of a faulty piece of hardware that needs to be replaced or repaired. These instances cannot be performed remotely or over the phone, however Oxygen IT offers professional 'on-site' support should you need it.

Our onsite engineers are of course highly qualified and extremely experienced in trouble shooting. Working with Oxygen IT means they will also be fully informed about your network and have access to all the necessary information, meaning you have the best engineer for your system.

We provide Professional IT support to your door.

Who can provide:

Faulty hardware repair and replacement
Hardware installation and configuration
Software installation and configuration
LAN installation, configuration and repair
Wireless installation, configuration and repair
Set up & configuration of your server

How much does it cost?

Oxygen IT offers On-Site support to customers on pay-per-use on-site IT engineer visits

From £75 call-out including first hour on-site and £50 for additional hours (or part of) on site*

How do I book an appointment?

Oxygen IT offers On-site engineer visits available anywhere in the Greater London area.
Call us today to book your visit on 020 7 078 7538

Terms
*Visits available Mon To Fri 09:00 to 17:00 (exc. Bank Holidays) in selected regions. The cost of parts, replacement hardware, or consumables required to affect repair are not included in the call out or additional on site hourly charges. Equipment may require removal from site for repair or re-configuration. Additional charges may apply for the return and re-installation of equipment at customer's site. Depending on nature of issues diagnosed our engineer, visits may be charged at higher rates.