Home IT Support

Need broadband or experiencing slow connection?

In our experience, many people don't get the broadband speed they should due to common problems. The problem could lie with your computer, internal telephone extension wiring or the way your broadband router is set up.

Alternately you are not getting the speed your broadband provider promised and you need help to look for the best services provider in your area, which is within your budget.

If you’ve got a slow connection getting the best speed out of your broadband can take a professional touch.

Let us get your broadband running at top speed or help you find the best broadband provider in your area. Call us today to arrange a visit on 020 7078 7538.

Here's how we can help

• Help you find fast broadband provider in your area within your budget
• Help you install your new broadband on your PC or Laptop.
• Check to make sure you're getting the best speeds available on your line.
• Advice about internal telephone extensions and help making sense of all the cables.
• Run a computer healthcheck and optimise your settings.
• Help you get your microfilters set up correctly.

How much does it cost?

This service cost £29.99 including VAT. There is no additional cost for the engineer to do this onsite, unless it requires urgent attention.

Set-up and installation of secure wireless connections

A wireless home network is really handy, especially if you have portable devices, like a laptop, that you want to use leisurely in your back garden or in any room of the house.

Laptops, games consoles and even some handheld devices, like smartphones, can be wirelessly connected. Sometimes it can help to have a professional around to get it set up and installed correctly and make sure it's secure.

Here are some of the problems we can solve

• No signal or problems connecting a wireless device.
• Dropout of signal or inconsistent connection.
• Slow connection speeds between devices or on the internet.
• Problems installing drivers of wireless network adapters.

Our advisors can get you up and running, whether you need a need wireless installed, setup or need help to make sure you're secure, and even book an engineer visit if you need more hands–on help. Call us today to arrange a FREE consultation 020 7078 7538.

How much does this cost?

This service cost £39.99 including VAT. There is no additional cost for the engineer to do this onsite, unless it requires urgent attention.

Removing viruses and spyware

Your computer keeps crashing or not starting up properly or you are having inconsistent performance from your computer. You are missing files or frustrated with annoying pop-ups. All these symptoms are a sign that your computer has picked up a 'bug'.

Keeping your anti–virus and firewall software up to date should keep you protected from viruses and spyware, but sometimes they do get through. Our IT experts can help 'cure' viruses and spyware to make sure your computer is running at its best.

How can we help?

• Run a full scan of your hard drive.
• Recommend and install antivirus software that best suits your budget.
• Update your anti virus software with the latest virus definitions.
• Not all viruses can be removed with scans, some may need to be manually removed by one of our IT experts.

As well as curing you current threats our expert can give you advice on suitable antivirus software and spyware to help avoiding them in the future.

How much does this cost?

This service cost £34.99 including VAT. There is no additional cost for the engineer to do this onsite, unless it requires urgent attention

Computer running slow or crashing

So your Laptop of PC is running slow. This is one of the most common reasons our IT experts get a call. It can be frustrating when your computer slows down or freezes and you can't seem to pin the problem down.

There are many things that can cause your computer to get a bit slow or stop running all together. Some of the most common symptoms are:

• Software errors caused by a bug or incompatibility.
• A hardware fault, for example with the hard drive, memory or cooling fan.
• Your computer may be infected with spyware or a virus
• Too many programs running at once and your computer doesn’t have enough memory to cope.

How can we help?

• Uninstall old programs that you no longer use.
• Run a full scan with up to date anti–virus software.
• Use the Windows built–in disk clean up utility to remove temporary files and junk from your system.
• Use the Defragmenter to optimise the space used on your hard drive to align all system files.

Give our guys a call and they'll find the solution for you. The majority of the time we can resolve these issues remotely or over the phone. However in extreme cases we require the computers or laptops to be brought to our workshop for through diagnoses and repair.

How much does this cost?

This service cost £45.99 including VAT. There is no additional cost for the engineer to do this onsite, unless it requires urgent attention. If we needed to bring your computer to our workshop for a through diagnoses and repair, we will collect and deliver your equipment is FREE.

Installing or using software

Struggling to install Microsoft Office™, having problems running your latest computer game or just want advice on setting up a Word document? Knowing how to install and use new software can be difficult without trawling through the manual. That's where our advisors can help.

Word processing applications, photo manipulation software and video editing programs (to name just a few) can allow you to do so much on your home computer, but getting the most out of them isn't always easy. Why not let one of our advisors guide you through it?

Our advisors can help with hundreds of programs

• Organise your family photos and remove red–eye.
• Install almost any program including Microsoft Office and the latest PC games.
• Show you how to create spreadsheets in Excel and professional documents in Microsoft Word.
• Make your Powerpoint presentation sing and dance.
• Edit your home videos and publish them online.

Whatever assistance you need, from installing software to using certain options within software’s our experts can you help you

How much does this cost?

This service cost £19.99 including VAT. There is no additional cost for the engineer to do this onsite, unless it requires urgent attention. If we needed to bring your computer to our workshop for a through diagnoses and repair, we will collect and deliver your equipment is FREE.

Setting up and managing email accounts

Our advisors can help you set up multiple email accounts, one for each family member. If you don’t already have email with your broadband service provider we can help you setup email accounts with web based provider like Gmail, Hotmail, Yahoo etc.

If already have email account but need help with transferring them, we can show you how to organise your inbox and transfer your contacts and calendar from one account to another.

Put some brand names

Setting up a new email account and transferring your contacts and calendar isn't always straightforward. That's where our advisors can step in and make managing your email accounts a breeze.

How we can help

• Set up multiple email accounts with any other provider.
• Transfer contact details and your calendar from other email accounts.
• Show you how to manage your account and set up a secure password.
• Help you create multiple email accounts within Microsoft Outlook
• Show you how to download your emails to Microsoft Outlook

Let us help you stay in touch and show you how to access your email from anywhere.

How much does this cost?

This service cost £19.99 including VAT. There is no additional cost for the engineer to do this onsite, unless it requires urgent attention.

Connecting printers, cameras and more

Our IT advisors' expertise doesn't stop at the computer. In fact, they can help you with almost anything technical, including setting up calls over the internet, using MP3 players like the iPod or getting the most out of your video camera. Gadgets, electronics, technical thingamajigs… our advisors know their stuff and they love a challenge. If you can buy it in an electrical store, chances are we can help you make it work and get the most out of whatever it is. Bring it on.

How we can help

• If you can't make sense of the instruction manual, or plodding through all the technical jargon isn't your idea of fun, let our advisors make it easy.
• Digital cameras and video cameras, including removing red-eye and editing home videos.
• Got a new digital camera? If you want to know how it all works, our IT experts can talk you through it.
• Setting up printers and scanners and connecting them to your home network.
• Calls over the Internet, including setting them up and making the best use of them.
• Using portable media players like the iPod or Archos.
• Struggling to connect a printer, scanner, MP3 player or mobile phone to your computer, let our advisors hook you up.

How much does it cost?

This service cost £19.99 including VAT. There is no additional cost for the engineer to do this onsite, unless it requires urgent attention.

Tips for problem-free computing :

Our IT experts are full of handy tips and helpful advice, whether you've got a big problem or just a little query. Their knowledge spans far beyond the details on these pages. If you've got an IT question, we've got the answer. Make sure your family stays safe online, backup any files and photos you don't ever want to lose, and keep your computer running smoothly. Our advisors provide loads of invaluable advice and can help you with almost anything technical, so give them a call.

Some general tips

• It's vital you keep a backup of any important data on your computer – then, if anything happens to your computer, you won't lose everything.
• Set some time aside every few months to do some maintenance on your PC. Delete old and unneeded files, run a disk cleanup and full virus scan, and uninstall any programs you don't use.
• Keep your eye out for potential security risks when downloading files from the internet.
• Don't open attachments sent via email unless you are certain the source is safe, the same goes for instant messaging programs.
• Only download or install programs from trusted sites.

Custom built PC’s to budget just for your needs..... at bargain prices

Majority of our customers pay for a off the shelf PC that has so many unwanted features that they would never use, or pay for a PC that does not have all the features they require. .

One way or another they end up paying a lot of money for a computer and don’t get what they actually want out of it. We will take down your requirements, offer sensible advice then build a PC to your requirement and budget… whatever that may be.

How we can help

Whether you need a basic computer for day-to-day activities like checking emails, using Microsoft word, excel etc or you need a powerful PC to perform complex tasks like video & audio editing, graphic design etc. We will identify, check compatibility issues and provide the best components for your job.

Call us 020 7 078 7538 today to discuss your requirements and we’ll build a PC that works for your needs

We will endeavor to beat any like-for-like PC system quote from any UK competitor - that’s how confident we are of giving you the best value for money and service.

PC & Laptop Repairs & Upgrades

It's a nightmare isn't it? You need to get your work done but your computer is causing you problems. Don’t panic because we will ensure that your computer is up and running again in record time. We can resolve all manner of hardware & software failure problems.

If your machine is getting on a bit and things are falling off faster than you can stick them back on, then why not give it a little TLC and let our PC repair service replace the parts before they finally fry! PC repair can breathe new life into your old PC and can replace like for like parts when performing the repair, or you could even opt for an upgrade at the same time.

Some of the most common examples include:

• Slow PC or laptop needs extra memory?
• Your hard drive is slow or damaged and needs replacing
• Confused about compatibility with hardware or software
• Simply need to upgrade your computer to support new software
• Your laptop is on but you can’t see anything on screen or you need a ac power adaptor
• You cannot get any sound from your PC or Laptop
• You need a complete system restoration
• Laptop screen detached from the base

Whatever the problem, bring it on, our expert IT engineers can resolve it to your full satisfaction. We even give a full 90 days money back warranty, should the same problem re-occur.

How much does it cost?

Software and relevant driver installation from £39.99 incl VAT.

• Complete windows installation
• Compatible driver installation
• And more

Laptop repair from £45.99 inlc VAT

• New laptop screen
• Hinge replacement
• DC socket repair
• And many more

PC repair from £39.99 inlc VAT

• New Graphic card
• Faulty power button on your case
• CPU and secondary cooling fans

Upgrade to your PC or laptop from £9.99 incl VAT

• Keyboard replacement
• CD/DVD ROM replacement
• Memory upgrade
• New hard drive
• And many more

Unsafe/explicit website & Chat room blocking to protect kids

Keep kids safe online

In this day and age we all know the benefits of Web access but equally we know of the dangers too.

If you have young children that you want to protect from improper websites and internet chat rooms we can help with our online safety program.

How we can help

This service involves the installation & setup of software programs that aim to restrict access based on correct and proper configuration of, for example, searching parameters.

How much does it cost?

This service cost £14.99 including VAT. There is no additional cost for the engineer to do this onsite, unless it requires urgent attention. The cost of installation does not include the cost of the parental control software.

Data Backup, Cleansing and Transfer services

As more and more people become computer dependent, data loss and identity theft has become one of the biggest fears of the technology age.

Average home computer containing so much personal information like work files, finance details, appointments, family photographs and more, losing your data can be a frightening prospect.

Thinking about data backup yet?
Similarly disposing, donating or selling your old PC on eBay can also pose its own threats. If you are planning on passing your computer to anyone once you have finished with it, you should consider data cleansing as a necessity. Reformatting your hard drive is not enough to protect against identity theft or to prevent confidential documents being extracted. With just a few simple pieces of information, someone could get a passport, a mortgage, personal credit or a driving license in your name.

Oxygen IT’s engineer will use government approved data destruction method to ensure complete removal of your data is to a secure level. We will remove all the data from your PC, allowing it to be disposed of safely or passed on to someone else without the worry of your data being recovered later by unscrupulous individuals.

Here's how we can help

• Retrieve lost or deleted files
• Move files from one computer to another quickly and securely
• Recommend and install a reliable, secure backup solution
• Remove all of your personal and business data from your hard drive to government approved standards.

How much does this cost?

It costs a flat fee of £24.99 including VAT per service. Data backup, Data cleansing and Data transfer. Please note: This service requires us to collect your computer, for a short period, and install and configure the applications in our workshop. Once the setup is complete one of our technicians will deliver the computer back to you at a convenient time and demonstrate the software.

Data Recovery

Are you experiencing file access problems or hard drive failure? Have you recently dropped your laptop or accidentally spilled drinks over it? If so then it’s likely you’ll need our data recovery service to recover the data that was stored on your PC. We have a bunch of tools, designed specially for your recovery needs, which can extract your important information from even the most corrupted PC, where the hard drive or storage media is intact.

We will also assist you with transferring all your data to a new hard drive or replacement computer. If we cannot recover your data in house, we will be able to provide you with a quote to get your data extracted from one of our specialist data recovery labs.

Here are some of the devices we can recover data from: -

• Internal hard drives
• Camera media
• iPods
• RAID drives
• External hard drives
• Laptops

How much does it cost?

Our basic recovery starts from as little as £44.99 including VAT. Please contact one of our engineers to get an accurate quote.

Please note: This service requires us to collect your computer, for a short period, and install and configure the applications in our workshop. Once the setup is complete one of our technicians will deliver the computer back to you at a convenient time and demonstrate the software.